Property hierarchy
Model regional portfolios, communities, facilities, buildings, and local property contacts.
COMMERCIAL RESPONSE PLANS
Turn pre-loss agreements into executable emergency response.
Restoration Connect transforms a signed commercial agreement into a working action plan that knows the property, decision makers, notification chain, authorization level, restoration team, and exact response steps before the loss happens.
LIVE RESPONSE WORKFLOWRiverside Apartments
01Decision Maker ActivatesRegional Maintenance Director
02Approved Plan DeploysWater Loss Playbook v3
03Response Team MobilizesBranch + PM + Account Manager
04Stakeholders EscalateRegional → Property → Ownership
05Incident Command OpensTasks, timeline, approvals, status
SEE COMMERCIAL RESPONSE IN ACTION
Watch a pre-loss agreement become a working emergency response plan.
See how authorized decision makers activate a property-specific plan, deploy the right playbook, notify stakeholders, and open live incident command.
FROM DOCUMENT TO OPERATING SYSTEM
The agreement should not sit in a PDF folder when the building is flooding.
Commercial losses involve multiple stakeholders, layered authority, complex sites, and response expectations negotiated long before the emergency. Restoration Connect makes those expectations operational.
Decision-maker authority
Define who can activate, approve, acknowledge, and receive escalation notifications.
Executable pre-loss plans
Convert static agreements into live response instructions, authorization limits, and playbooks.
One-click activation
Give authorized commercial contacts a secure property-specific emergency activation portal.
Incident command
Create a timestamped incident workspace with tasks, contacts, status, and response milestones.
Post-loss accountability
Preserve the full activation timeline for customer reporting, SLA review, and account retention.
BUILT FOR COMPLEX ACCOUNTS
One commercial relationship. Many properties. Many decision makers.
Northstar Property ManagementRegional Commercial Account
Regional Property ManagerApproverRegional Maintenance DirectorEmergency ActivatorOwnership RepresentativeEscalation
Riverside ApartmentsProperty Manager + MaintenanceLakeview CommonsLeasing Manager + MaintenanceWestfield ResidencesCommunity Manager + Engineer
INCIDENT PLAYBOOKS
Pre-plan what happens next.
Create different response actions for water, fire, storm, mold, or any commercial emergency. Activation instantly turns the appropriate playbook into live incident tasks.
Water Loss PlaybookACTIVE PLAN
01Confirm main water shutoff0–10 min
02Protect elevator systems0–10 min
03Identify affected units / areas10–60 min
04Notify regional maintenance10–60 min
05Dispatch emergency mitigation team10–60 min
06Document arrival and stabilization10–60 min
COMMERCIAL RESPONSE
Your pre-loss agreement should become the first action taken during the loss.
Give commercial customers a response program they can actually activate, measure, and trust.